Employment Practice Training

Developed by the American Public Works Association, this training is for forepersons, understudies learning supervision and experienced supervisors. It’s conducted in two half-day sessions. Topics include:

• Leadership skills
• Effective communication
• Shaping and motivating employees
• Customers and customer training
• Organizing and planning
• Supervisory problems

Proper assessment and documentation of employee performance is essential for any organization to function efficiently and effectively. In this training, participants will learn the following:

• Purpose and value of performance evaluations
• Legal implications of an improperly documented employee performance
• Tips on making the process objective and fair
• Guidelines for establishing an environment conducive to giving and receiving feedback
• Effective ways to prepare for, document and deliver the performance appraisal
• Ideas on how to reduce anxiety associated with performance evaluations for the supervisor and employee

Do employees and supervisors know and fully understand the risks and liabilities that may impact an organization, individual department or supervisors personally and professionally? This training is appropriate for selectpersons, city/town councilors, department heads and upper-/middle-level and frontline supervisors. Topics include:

• Legal implications associated with federal/state laws
• Safety requirements
• Duties and obligations owed to staff and patrons
• How to properly incorporate the use of volunteers to accomplish your organization's mission
• Dealing with adverse weather conditions
• Risks associated with facility maintenance and security
• Four basic prevention strategies to improve a risk management program

Risk management is an important tool for ensuring the safety of all who enter school grounds as well as an important element in keeping insurance premiums manageable. Participants will learn what risks are inherent to schools, how to identify problems in their buildings and the steps necessary to reduce them.

This training is intended for all supervisors wishing to review and improve their knowledge and leadership skills. Topics include:

• Differences between supervision, management and leadership
• Understanding and applying five leadership styles
• Techniques for creating a motivated workforce

Schools and municipalities have a responsibility to citizens for cultivating a culture that promotes service excellence. Since great customer service is no accident, all employees must be encouraged to learn the following:

• Who are our customers?
• What do our customers want and need?
• How do we improve face-to-face customer service skills?
• How do we improve phone customer service skills?
• What do I need to do for my customers, my organization and myself?

While it can be difficult to maintain a positive attitude in the workplace, this training will provide participants with customer service skill development. Instead of falling victim to the negative work attitudes that surround you, learn to deal with conflict and difficulty in a positive manner. Topics to be covered include:

• Job challenges
• Perceptions
• Customer service
• Effective communication and listening skills
• Handling complaints
• Dealing with difficult people and conflict resolution
• Win-win: ending on a positive note

This training’s goal is to raise the workforce consciousness level through explicit examples and candid, interactive group discussion. Topics include:

• Workplace harassment definition
• Three types of sexual harassment prevalent in the workplace
• History and explanation of federal and state anti-discrimination laws
• Implications to employees and supervisors of actions filed with Equal Employment Opportunity Commission, New Hampshire Human Rights
• Commission, federal and state court system

This onsite training is designed to provide employees with awareness training about personal and worksite safety issues. Topics include:

• Recognizing the sources of violence
• Identifying a threat and sources of protection
• Tips on resolving conflict
• Developing an Emergency Response Plan

This two-day intensive program is designed to build and develop leadership skills to benefit the employer as well as the individual employee. Comprehensive leadership training throughout all disciplines of municipalities provides the individuals with strategies to be effective in today’s work environment.

NOTE: Individualized training for Fire, Police and Public Works supervisors includes the following:

• Understanding leadership: theory, styles and qualities
• Personal style indicators
• Legal implications
• Core competencies
• Ethics and decisions
• Accountability
• Additional leadership components

Today’s workforce is made up of five generations now working together. So, what’s the big deal? Supervisors and managers attempt to understand and deal with conflicts facing generational gaps that affect the workplace every day. This session reviews each generation and their values. A discussion of recommendations and strategies for creating harmony in the workplace is also included.